Privacy Policy

1. Introduction

ShipFit is operated by Sapionic Ltd, a company registered in England and Wales under company number 14207958. This Privacy Policy explains how we collect, use, and share your information when you use shipfit.ai (the "Service").

By using the Service, you agree to the collection and use of information as described in this Policy.

Data Controller: Sapionic Ltd
Contact: privacy@shipfit.ai

2. Information We Collect

Information You Provide: Account details (name, email, password), payment information (processed by Stripe), content you input into the Service, and communications with us.

Information Collected Automatically: IP address, device and browser information, usage data, cookies, and approximate location derived from IP address.

Important: Do not include sensitive personal data (health, biometric, political opinions, etc.) in your inputs. We are not responsible for such data if you provide it.

3. How We Use Your Information

We use your information to:

• Provide, operate, and maintain the Service
• Process payments and manage your account
• Improve, develop, and personalise the Service
• Train and improve our AI models
• Analyse usage and conduct research
• Communicate with you about the Service
• Ensure security and prevent fraud
• Comply with legal obligations

We process your data based on: contract performance, legitimate business interests, and legal obligations.

4. AI and Data Processing

The Service uses artificial intelligence. Your inputs are processed by AI systems to generate outputs.

We use all Customer Data, including your inputs and outputs, to train, improve, and develop our AI models and Service. This includes sharing data with third-party AI providers (such as Anthropic and OpenAI) who may also use data to improve their services in accordance with their terms.

AI-generated outputs may be similar to outputs generated for other users.

5. How We Share Your Information

We share your information with:

• Service providers who help us operate the Service (hosting, payments, AI providers, analytics)
• Affiliated companies for business operations
• Legal authorities when required by law or to protect our rights
• Acquirers in connection with business transfers

We do not sell your personal data to third parties for their marketing purposes.

6. International Transfers

Your data may be transferred to and processed in countries outside the UK, including the United States. By using the Service, you consent to these transfers. We use appropriate safeguards where required by law.

7. Data Retention

We retain your data for as long as your account is active and for a reasonable period thereafter for legal, business, and operational purposes. We determine retention periods at our discretion based on the nature of the data and our legitimate needs.

You may request account deletion by contacting privacy@shipfit.ai. Some data may be retained as required by law or for legitimate business purposes.

8. Security

We implement reasonable security measures to protect your data. However, no system is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

9. Cookies

We use cookies for essential functions, analytics, and marketing. By using the Service, you consent to our use of cookies. You can manage cookies through your browser settings, but this may affect functionality.

10. Children

The Service is not intended for anyone under 18. We do not knowingly collect data from minors.

11. Your Rights

Under applicable law, you may have rights regarding your personal data, including access, correction, deletion, and portability. To make a request, contact privacy@shipfit.ai. We will respond in accordance with applicable law and may require identity verification.

We reserve the right to refuse requests that are excessive, repetitive, or unfounded.

12. Third-Party Links

The Service may contain links to third-party sites. We are not responsible for their privacy practices.

13. Changes

We may update this Policy at any time. Changes are effective when posted. Your continued use of the Service constitutes acceptance of any changes.

14. Complaints

If you have concerns, contact us at privacy@shipfit.ai. UK residents may also contact the Information Commissioner's Office at ico.org.uk.

15. Contact

Sapionic Ltd
Email: privacy@shipfit.ai

Effective as of the date above.